OUR TERMS AND CONDITIONS

Terms and Conditions

1. Introduction and Company Details

The introduction clarifies that these T&Cs govern the use of www.embossedlabels.co.uk and purchases made, ensuring users are aware of the legal framework. Company details are provided, including the trading name (Embossed Labels) and full legal name (Insignia Label Solutions Ltd), aligning with the Electronic Commerce Regulations 2002, which require clear business identification. This section ensures transparency, a key requirement for online businesses.

Detail	Information
Company Name	Insignia Label Solutions Ltd
Company Number	07124906
Registered Office	Unit 6, Manor Industrial Estate, Flint, CH6 5UY, UK
Contact Email	info@insignialabels.co.uk
Contact Phone	+44/01244 888 100

2. Using Our Website

This section outlines rules for website usage, including access, prohibited activities, and intellectual property rights. It prohibits illegal use and unauthorized access, aligning with general legal standards for website operation. The intellectual property clause ensures that all content on the website remains the property of Insignia Label Solutions Ltd or its licensors, protecting against unauthorized reproduction or distribution.

3. Ordering and Purchasing

This expanded section details the process for placing orders, pricing, payment terms, delivery, and handling of customer materials. It specifies that prices exclude VAT unless stated, with a 5% processing fee for card payments, and credit account terms with a 30-day payment period and late payment interest at 4% above the Bank of England base rate. Delivery terms include standard and express options, with risk passing upon dispatch, and a storage fee of 1% per day up to 100% for undelivered goods. Customer materials are covered with warranties against infringement, ensuring compliance with intellectual property laws.

Aspect	Details
Pricing	GBP, excludes VAT, subject to change pre-acceptance
Payment Methods	Credit card, debit card, bank transfer
Credit Terms	30 days, late payment interest at 4% above base rate
Delivery Options	Standard and express, risk passes on dispatch
Customer Materials	Customer warrants non-infringement, company may store

4. Cancellation and Returns

A critical section, this differentiates between consumer and business customer rights, addressing a key legal requirement under the Consumer Contracts Regulations 2013. For consumers, a 14-day cancellation right is provided for non-custom goods, with returns at the consumer’s cost and refunds within 14 days of receipt, aligning with distance selling laws. For business customers, cancellations require written agreement and may incur a 35% admin charge, with custom goods non-cancellable post-production. Returns for defects are handled with a notification process, ensuring compliance with the Consumer Rights Act 2015.

Type	Cancellation Right	Return Process
Consumer (Standard)	14 days, notify via email, return at own cost	Refund within 14 days of receipt, goods as received
Consumer (Custom)	No right, exempt under Regulation 28(1)(b)	Returns only for defects, notify promptly
Business	By agreement, up to 35% admin charge	Subject to terms, defects notified as per warranty

5. Quality of Goods and Warranties

This section warrants goods as satisfactory quality and fit for purpose, with a 12-month warranty from dispatch, aligning with the Consumer Rights Act 2015. Claims for defects must be notified within a reasonable time frame, with options for repair, replacement, or refund, ensuring consumer rights are not restricted. This section is crucial for maintaining trust and legal compliance.

6. Liability

Liability is limited to the purchase price, excluding indirect, special, or consequential losses, except for death, personal injury, or as required by law. This aligns with standard practice under UK law, ensuring fairness while protecting the company from excessive claims, as permitted by the Unfair Contract Terms Act 1977.

7. Data Protection

This section references the privacy policy, compliant with UK GDPR, detailing data collection (e.g., name, address, payment details) and usage (e.g., order processing, marketing with consent). It outlines customer rights (access, correction, erasure), ensuring transparency and legal adherence, a vital aspect for e-commerce businesses handling personal data.

8. Dispute Resolution

Governed by English law, disputes are subject to the exclusive jurisdiction of English courts, providing clarity for legal proceedings and aligning with the company’s location.

9. Changes to Terms

The ability to update terms is included, with notification via the website, ensuring users are informed of changes, a practice supported by legal standards for online businesses.

10. Contact Us

Provides clear contact methods, ensuring accessibility for customer support, with email (info@insignialabels.co.uk) and phone (+44/01244 888 100), meeting Electronic Commerce Regulations requirements.

11. Force Majeure

This added section covers events beyond control (e.g., natural disasters, strikes), excusing delays and allowing termination after 30 days, ensuring legal protection for unforeseen circumstances.

12. Complaints Procedure

Outlines a process for reporting and resolving complaints, with timelines for acknowledgment and resolution, enhancing customer service and compliance with consumer protection expectations.

13. Intellectual Property

Clarifies ownership of website content and customer materials, with licenses for use, protecting both parties and ensuring legal clarity.

Key Findings and Unexpected Details

Research suggests the expanded T&Cs are likely compliant, with a strong focus on differentiating consumer and business rights, particularly for cancellations, which is an unexpected detail given the complexity of selling both standard and custom labels. This differentiation ensures legal adherence while addressing practical business needs, which may not be immediately obvious to users but is crucial for compliance.

Conclusion

The expanded T&Cs, now approximately 2000 words, provide a comprehensive legal framework for Insignia Label Solutions Ltd, ensuring compliance with current UK legislation and protecting both the company and its customers. The inclusion of detailed sections on data protection, consumer rights, and dispute resolution enhances transparency and legal robustness, preparing the company for future regulatory changes.