Privacy Policy

Last Updated: March 5, 2025

Welcome to EmbossedLabels.co.uk, the UK’s leading supplier of embossed labels. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the highest standards of data protection. This privacy policy explains how we collect, use, and protect your personal data when you interact with us through our website or other channels.

Contact Information

Insignia Label Solutions Ltd is the data controller for your personal data. Our contact details are:

  • Company name: Insignia Label Solutions Ltd
  • Address: Unit 6, Manor Industrial Estate, Flint, Flintshire, CH6 5UY, United Kingdom
  • Email: info@insignialabels.co.uk

If you have any questions or concerns about this policy or our data practices, please contact us using the details above.

Data Collection

We collect personal data from you when you interact with our website or use our services. The types of personal data we may collect include:

  • Name
  • Address
  • Phone number
  • Email address
  • Credit/debit card details (for payment purposes)

We may also collect other information such as IP addresses, browser type, and other technical data for analytical purposes.

We collect this data for the following purposes:

  • To fulfill our contractual obligations to you, such as processing orders and providing our services.
  • To communicate with you regarding your orders, account, or other interactions with us.
  • To improve our website and services, including through analytics and user behavior tracking.

The legal basis for processing your personal data is:

  • For data necessary to fulfill our contractual obligations (e.g., name, address, payment details), the legal basis is contractual necessity.
  • For data used for analytics and improving our services (e.g., IP addresses, browser type), the legal basis is our legitimate interest in understanding and improving user experience.
  • For any other processing, we will inform you of the specific legal basis at the time of collection.

Data Usage

We use your personal data for the following purposes:

  • To fulfill our contractual obligations: This includes processing your orders, providing our services, and communicating with you about your purchases and account.
  • To comply with legal obligations: We may need to process your data to comply with tax laws, accounting requirements, or other legal mandates.
  • For our legitimate interests: This includes improving our website and services through analytics, ensuring the security of our systems, and preventing fraud.
  • With your consent: If you opt-in, we may use your data for marketing purposes, such as sending you promotional materials or updates about our products and services.

Data Sharing

We may share your personal data with third parties in the following circumstances:

  • With our service providers: We work with third-party companies to provide certain services, such as payment processing, shipping, and customer support. These companies have access to your data only to the extent necessary to perform their functions and are bound by confidentiality agreements.
  • For legal compliance: We may disclose your data if required by law, such as in response to a court order or to comply with regulatory requirements.
  • To protect our rights: We may disclose your data if we believe it is necessary to protect our rights, property, or safety, or that of our users or the public.

We do not sell or rent your personal data to third parties for their own marketing purposes.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Specifically:

  • Order and payment data: We keep this data for accounting and tax purposes for a minimum of 7 years after the last transaction.
  • Customer communication data: We retain records of our communications with you for customer service purposes and to resolve any disputes.
  • Marketing data: If you have consented to receive marketing communications, we retain your data until you withdraw your consent or for a reasonable period after your last interaction with us.

We may also retain aggregated or anonymized data for statistical or research purposes without a specified retention period.

Data Security

We take the security of your personal data seriously and have implemented appropriate organizational and technical measures to protect it against unauthorized access, loss, or theft.

These measures include:

  • Secure servers and databases
  • Encryption of sensitive data
  • Access controls and authentication mechanisms
  • Regular security auditing and testing
  • Staff training on data protection

While we strive to protect your data, no method of transmission over the internet or storage is completely secure. Therefore, we cannot guarantee the absolute security of your data.

Individual Rights

As a data subject, you have certain rights regarding your personal data. These include:

  • The right to access your data: You can request a copy of the personal data we hold about you.
  • The right to correct your data: You can ask us to update or correct any inaccurate data we hold about you.
  • The right to erase your data: In certain circumstances, you can request that we delete your data.
  • The right to restrict processing: You can ask us to stop processing your data in certain situations.
  • The right to object to processing: You can object to our processing of your data for direct marketing or other purposes.
  • The right to data portability: You can request that we provide your data to you or to another controller in a portable format.

To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month of receipt.

Cookies and Tracking

Our website may use cookies and other tracking technologies to improve your browsing experience and to collect information about how you use our site.

Cookies are small text files stored on your device that allow us to recognize your browser and provide personalized features.

We use cookies for the following purposes:

  • Essential cookies: These are necessary for the functioning of our website, such as maintaining your session while you browse.
  • Analytical cookies: These help us understand how visitors use our site by collecting information such as page views and traffic sources.
  • Marketing cookies: These may be used to track your behavior across websites to deliver targeted advertisements.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Changes to the Policy

We may update this privacy policy from time to time to reflect changes in our data practices or to comply with new legal requirements.

Any changes will be posted on this page, and we will indicate the date of the last update at the top of the policy.

We encourage you to review this policy periodically to stay informed about our data practices.

Complaints and Redress

If you have any concerns about how we handle your personal data, please contact us first so that we can address your concerns.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commission’s Office (ICO), the UK’s data protection authority.

You can find more information about how to file a complaint on the ICO’s website: ICO complaints.